Effective as of 12/12/23
At Savannah Sweet Tea Company, we're committed to delivering our quality merchandise to you efficiently and reliably. Below you'll find details about our shipping procedures and policies.
1. Shipping Destinations
We currently ship exclusively within the United States.
2. Shipping Method
We use USPS Ground Advantage for all our shipments. This service is chosen for its reliability and efficiency.
3. Processing Times
We aim to process all orders within 2 business days of receiving your order confirmation. Business days are Monday through Friday, excluding federal holidays within the United States.
4. Shipping Rates
Shipping costs are calculated based on the destination and weight of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
5. Delivery Times
Our estimated delivery time for orders is between 2 to 5 business days after dispatch. Please note that these are estimates and actual delivery times may vary.
6. Order Tracking
Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track your order's progress to your doorstep.
7. Packaging
Currently, our merchandise is securely packed in poly mailers to ensure that your order arrives in perfect condition.
8. Damaged or Lost Orders
In the rare event that your order is lost in transit or arrives damaged, please contact us immediately at savsweetteaco@gmail.com. We will investigate the issue and work towards a satisfactory resolution.
9. Returns and Exchanges
We offer a 30-day return policy. If you are not satisfied with your purchase, please email us at savsweetteaco@gmail.com for a return authorization and a free return shipping label. Items returned must be in their original condition and packaging.
10. Customer Service
For any questions or concerns regarding your order or our shipping policies, please do not hesitate to contact us at savsweetteaco@gmail.com. Our team is dedicated to ensuring your complete satisfaction.
Please note that our shipping policies may be subject to change. Any changes will be updated on this page.